Achieving zero % network downtime [a practical case study]
In the 2017-2018 school year, the Technology Services team I was part of at Hartford Union High School (HUHS) delivered zero % network downtime! It ...
Fixing business IT problems – a simple guide for business owners
Fixing business IT problems can be a regular source of pain for many small business owners. Technology is great when it’s working, but can soon ...
Continuous improvement in IT service delivery for education
In this article, Director of Technology Services, Nathan Mielke, walks you through how his team at Hartford Union High School (HUHS) have adopted an attitude ...
An effective problem solving process for IT professionals
1. What is the actual problem? This should be the first question an IT professional should ask when it comes to troubleshooting various IT related ...
Application analysis and end-user experience part #2 – picking your poison
In the first part of this article, we discussed the reasoning behind the rise in popularity of client-side metrics, application analysis tools and quantification of ...
Application analysis and end-user experience part #1 – why should I care?
Those who do not learn from history are doomed to repeat it. Attributed to Winston Churchill, this quote has a particular resonance for IT projects. ...
